How to Contact Lyft
Getting help from Lyft can seem tricky because Lyft does not have a general customer service phone number for riders.
However, they do have a special phone line for emergencies and other great ways to get help. Here are your best options, starting with the most important.
For Emergencies: The In-App Shield and Safety Line
If you feel unsafe, open your Lyft app and tap the Shield icon, then Get emergency help. You can choose to get a call or text from an ADT security professional, or silently alert 911. If you don't answer, ADT contacts 911 with your GPS location and ride details.
You can also call Lyft's 24/7 Critical Response Line at 855-865-9553.
These options are for urgent safety situations only. For billing or general questions, use the options below.
Left Something in Your Lyft?
This is the most common reason people need to contact a driver. Don't worry, Lyft makes it easy!
- Open the Lyft app and tap the menu icon.
- Go to your "Ride History" and select the trip where you lost your item.
- Tap "Find Lost Item" and follow the prompts to call or message your driver. You can do this for 24 hours after the ride ends.
Your number stays hidden because Lyft uses a masked number. If the item is returned, a $20 in-app return fee is charged to compensate the driver. Never pay cash; payments outside the app don't count.
Lost your phone? You can't use the app, so open help.lyft.com on a computer, search "Lost & found for riders," and use the lost-phone form / Contact Support button so Lyft can reach the driver for you.
For All Other Questions
For any other problem, like a question about your bill or feedback on a ride, here are the official channels Lyft wants you to use:
-
The Lyft Help Center: This is Lyft's main support hub. It has answers to almost every question you can think of.
Visit the Help Center →
For billing: open Ride History → select the ride → Request review. If the article doesn't solve it, scroll to the bottom and tap Contact Us to message support by chat or email (email replies take a few business days). -
Reach out to @AskLyft on X: For quick public questions, message their official support account on X (formerly Twitter), which lists 24/7 availability.
Contact @AskLyft on X → - Drivers: Use the Lyft Driver app → Support and Safety → Get Help, not the rider channels above.
- Need ongoing help? For billing disputes, lost items, and in-app support walkthroughs, see our Lyft customer service guide.
What to Expect + Watch for Scams
Lyft only emails from addresses ending in @lyft.com, @lyftmail.com, or @*.zendesk.com. Hang up on phone-call scams, don't click text links, and never pay a driver cash for a lost-item return.
Lyft Corporate Address
If you need to send mail to Lyft's headquarters for a legal or official reason, you can use the address below:
Lyft, Inc.
185 Berry Street
San Francisco, CA 94107
United States