How to Contact Lyft
Getting help from Lyft can seem tricky because Lyft does not have a general customer service phone number for riders.
However, they do have a special phone line for emergencies and other great ways to get help. Here are your best options, starting with the most important.
For Emergencies: Lyft's Safety Line
If you have a safety issue or an emergency, you can call Lyft's 24/7 Critical Response Line.
This number is for urgent safety situations only. For all other issues, please use one of the options below.
Left Something in Your Lyft?
This is the most common reason people need to contact a driver. Don't worry, Lyft makes it easy!
- Open the Lyft app and tap the menu icon.
- Go to your "Ride History" and select the trip where you lost your item.
- Tap the "Find Lost Item" button. The app will connect you with your driver by phone or text.
Your phone number will stay hidden to protect your privacy. This is the fastest way to get your lost item back.
For All Other Questions
For any other problem, like a question about your bill or feedback on a ride, here are the official channels Lyft wants you to use:
-
The Lyft Help Center: This is Lyft's main support hub. It has answers to almost every question you can think of.
Visit the Help Center → -
Ask Lyft on Twitter: For quick questions, send a message to their official support account on Twitter. They are very responsive.
Contact @AskLyft on Twitter → -
General Support Email: If you can't find your answer elsewhere, you can email Lyft's general support team.
Email support@lyft.com →
Lyft Corporate Address
If you need to send mail to Lyft's headquarters for a legal or official reason, you can use the address below:
Lyft, Inc.
185 Berry Street, Suite 5000
San Francisco, CA 94107
United States