Lyft Customer Service

Need help with a ride? Most Lyft customer service is handled directly inside the Lyft app. It's the fastest way to solve problems because Lyft already has all your trip info.

Here's our simple guide to getting the right help when you need it.

For Billing Questions or Ride Feedback

If you have a question about what you were charged, or if you want to leave feedback about a specific trip, the app is your best friend. Here's how:

1. Open the Lyft app and go to your Ride History.
2. Find the trip you have a question about and tap on it.
3. Select Dispute ride charge for fare issues, or Get help for feedback and other trip questions.

This sends your message to the right team with all your trip details so they can help you quickly. You can also add a tip up to 30 days after the ride from the same screen.

Seeing a pending charge? Pending transactions are temporary authorizations to verify your payment method, not final charges. Your bank releases them within 5 to 7 business days. You may also see a cancellation fee if you cancel more than 30 seconds after a driver accepts your ride. Paying with gift balances? See how Lyft gift cards cover fares.

In-Person Help: Lyft Hubs Are Closed

Lyft has closed its Hub locations, so there is no in-person support for riders or drivers. Instead, open the Lyft or Lyft Driver app, tap Get help, and select your topic to chat with support in real time, 24/7.

Separate Driver Center and Express Drive locations are still open for vehicle services and car rentals only. Hours vary by region.

See Driver Center Locations and Hours →

Other Support Options

If you can't find what you need in the app, here are more official options:

• The Official Help Center: The fastest way to find an answer yourself. It has hundreds of articles that solve most problems. If an article doesn't solve it, scroll to the bottom and tap Contact Us (login required) to message support by chat or email.
  Search the Help Center →
• Lost your phone? You can't use the app, so open help.lyft.com on a computer, search "Lost and found for riders," and use the lost-phone form or Contact Support button. Our Lyft phone number guide walks through every contact option.
• Drivers: Use the Lyft Driver app and tap Support and Safety → Get Help, not the rider channels above. Lost item drop-offs are no longer accepted at Hub locations.
• For Urgent Safety Issues: Remember, the Lyft safety hotline (24/7 Critical Response Line at 855-865-9553) is for emergencies only. Please do not use it for questions about billing or lost items.

Tipping, Scheduled Rides, and Extra Fees

Should you tip your Lyft driver, and how much? Tipping is optional but appreciated, and drivers keep 100 percent of tips. You can tip in the app or with cash, set a default tip in Settings, and add or change a tip up to 30 days after the ride. In-app tips are capped at $50 or 200 percent of the fare.

Can you schedule a Lyft in advance? Yes, scheduled rides can be booked ahead of time in the app. Canceling a scheduled ride can carry a fee if you cancel within 1 hour of pickup after a driver is matched, or if the driver is already on the way.

What is Price Lock? For routes you take often, Lyft offers Price Lock passes at $2.99 per month per route. You pay your locked price or less, with up to $40 in monthly savings per pass. Our promo codes guide covers referrals and other discounts too.

What are wait time fees? If your driver waits more than 2 minutes after arriving (5 minutes for Black and Black SUV), a per-minute wait fee can apply. There are no wait time fees in Canada, and riders with a disability boarding waiver are exempt.

Can you do a round trip or add a stop? There is no round-trip product. Instead, add a stop in the app before or during the ride. Each stop can change the final fare, since the price recalculates for the new route and time.

How far will Lyft take you? Rides are limited to 100 miles total, including any distance outside the coverage area, and Lyft does not support international border crossings. The app blocks requests above your region's maximum fare, so very long trips need another form of transport.

Lyft Silver: Support for Older Adults

Lyft Silver is a simplified version of the app built for older riders. Cars are matched for easy entry and exit, trusted contacts can follow the ride live, and US-based phone support answers from 8 AM to 9 PM Eastern. Switch it on from the Lyft Silver entry in the app menu. Family members can send an invite with an optional gift card attached.

What to Expect + Watch for Scams

Chat support in the app is the fastest option and is available 24/7. Messages sent through the Help Center contact form are answered by email within a few business days.

Lyft only emails from addresses ending in @lyft.com, @lyftmail.com, or @*.zendesk.com. Hang up on phone-call scams and don't click links in unexpected texts.