Lyft Customer Service
Need help with a ride? Most Lyft customer service is handled directly inside the Lyft app. It's the fastest way to solve problems because Lyft already has all your trip info.
Here's our simple guide to getting the right help when you need it.
For Billing Questions or Ride Feedback
If you have a question about what you were charged, or if you want to leave feedback about a specific trip, the app is your best friend. Here's how:
- Open the Lyft app and go to your Ride History.
- Find the trip you have a question about and tap on it.
- Scroll down and select "Get help." You'll see options for fare questions, feedback, and more.
This sends your message to the right team so they can help you quickly.
Finding a Lyft Office (Lyft Hub)
If you need to talk to someone in person, you can visit a Lyft Hub. These are official Lyft offices, mostly designed to help drivers, but they are the main in-person support centers.
Lyft has Hubs in many major cities, including San Francisco, Los Angeles, New York, and Denver. Before you go, always check Lyft's official website for the exact address, hours, and to see if you need an appointment.
Other Support Options
If you can't find what you need in the app, here are two other great options:
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The Official Help Center: The fastest way to find an answer yourself. It has hundreds of articles that solve most problems.
Search the Help Center → - For Urgent Safety Issues: Remember, the Lyft safety hotline is for emergencies only. Please do not use it for questions about billing or lost items.